RIGHT OF RETURN
1. PRICES; TERMS OF PAYMENT; RETENTION OF TITLE
1.1 All prices quoted in the youvee Shop are net prices excluding value-added tax and are exclusive of any shipping or delivery costs ("Shipping Costs"). The total price including VAT and any applicable shipping costs shall be displayed on the final order page before you place your order.
1.2 The customer may choose from the payment methods listed within the youvee Shop, i.e., invoice, SEPA direct debit, credit card (Visa, MasterCard), PayPal, and immediate bank transfer.
1.3 Invoices from youvee shall be due and payable in Euro immediately upon receipt of the invoice.
1.4 The goods shall remain the property of youvee until payment has been made in full. youvee shall retain title to the goods until all claims from an ongoing business relationship have been settled in full. The customer may resell the reserved goods in the ordinary course of business; the customer shall assign to youvee in advance all claims arising from such resale - irrespective of any combination or mixing of the reserved goods with a new item - at the invoiced amount, and youvee shall accept this assignment. The customer shall remain authorized to collect the receivables, but youvee may also collect receivables itself if the customer does not meet their payment obligations.
2. SHIPPING AND TRANSPORT COSTS; TRANSFER OF RISK
2.1 Shipment and transport of the delivery items shall generally be uninsured and at the customer's expense and within the period specified in the youvee Shop after receipt of full payment. It is not possible to pick up the goods yourself.
2.2 The risk of accidental loss or accidental deterioration of the delivered goods shall pass to the customer in accordance with § 447 BGB (German Civil Code) when youvee hands over the ordered goods to the shipping service provider.
3. WARRANTY RIGHTS FOR DEFECTS
3.1 The customer shall notify youvee in writing (e.g., by e-mail) of any shortfalls or incorrect deliveries within a period of two (2) weeks. Complained goods may not be processed or installed. Sections 377 et seq. of the German Commercial Code (HGB) shall apply.
3.2 youvee shall be liable for defects in the goods in accordance with the statutory provisions. If the customer suffers damage due to a culpably caused defect, the provision in section 8 (Liability; exclusion of liability) shall apply to any claim for damages.
3.3 The limitation period for claims arising from defects of quality and defects of title shall be one year. This period shall apply to all cases in which subsequent performance and compensation for damages and expenses based on defects can be demanded. It begins with the delivery of the goods.
4. TRANSPORT DAMAGES
In the event of damage or loss in transit, youvee asks the customer to use their best efforts to assist youvee in asserting claims against the relevant transport company or transport insurance company. If goods with obvious transport damage are delivered, youvee requests that the customer complain about such defects to the delivery company as soon as possible and contact youvee immediately. Important: Failure to make such a complaint or contact shall have no consequences whatsoever for the customer's legal claims and their enforcement, especially warranty rights. However, the customer shall help youvee to be able to assert youvee's claims against the carrier or the transport insurance company.